We receive a number of different types of complaints about charities, but there are only certain kinds of complaints we can get involved with. The majority of complaints we receive should be made directly to the charity (eg fundraising methods). However, this section explains when and how to raise a serious concern with us.
You can appeal against a decision we have made using our formal legal powers (eg removing a trustee or refusing to register a charity). This section explains our decision review process and the independent route of appeal which is available through the Charity Tribunal (part of the Tribunals Service and independent of the Commission).
We try to provide the best service we possibly can but, if we make a mistake, we want to know so that we can put it right. This section explains how you can complain about the Commission’s standard of service.