The Regulator for Charities in England and Wales

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Complaints about Charities

This guidance explains the kinds of complaints against charities that the Commission will take up, and how to raise concerns with us.


Charity Commission Complaints Procedures

The Commission aims to provide its customers with a high standard of service. If you are not satisfied with the service you have been given, please contact the person you have been dealing with at the Commission. They will deal with your enquiry promptly, and do their best to put things right.


The Commissioners and Executive Directors

Information on the management of the Charity Commission today


Close Up on Charities

The purpose of the Summary Information Return (SIR) is to better inform the public about charities’ good work. It is designed to give a snapshot of a charity’s aims, activities and achievements and to enable charities to give an indication of factors that have affected their performance during the year.


Accessibilty Options

By selecting one of a variety of different options, you can choose how you view this website.


National locations

Information on our four regional offices


The Register of Charities-facts and figures

In-depth information and analysis on the Register of Charities for England and Wales


Operational Guidance

The Commission is committed to conducting its work as openly as possible. As part of this, we are converting our internal written guidance on charity law and practice into an electronic format for the Internet.