CHARITY COMMISSION

SERVICE DELIVERY AGREEMENT 2001-04

In July the Government published its high level objectives and targets as part of the outcome of the 2000 Spending Review.

At the same time, the Government committed itself to producing documents which would set out each departments' agreed strategy for delivering those high-level objectives, and how they needed to change internally to achieve best value for money in doing so. This Service Delivery Agreement is the result for the Charity Commission: in it the Chief Charity Commissioner has agreed with the Treasury how in broad terms the Commission’s high level objectives will be achieved, how performance will be improved within the Department, how it will focus more closely on the needs of customers, how the Department's human and IT resources will be managed to achieve change, and the steps in hand to improve policy-making in line with the Modernising Government White Paper.

To read the sections of the SDA, with links to other relevant documents, click on the desired heading below:

• Statement of Accountability
• Delivering Key Results - how the Department will deliver its SDA targets.
• Improving Performance - the internal reforms the Department is running to sharpen its focus on raising all performance to the level of the best, improve value for money and procurement practice, and tackle fraud.
• Consumer Focus - the ways in which the Department will increase its understanding of consumer views, and the accessibility of its services to them.
• Managing People - how the Department will take advantage of the impetus of the Civil Service Reform agenda to motivate and modernise its workforce.
• Electronic Government - how the Department is making its services available online.
• Policy and Strategy - better policy-making, research and analysis were a strong theme of the Modernising Government White Paper.

If you would like to print the document, we recommend downloading the PDF version:

• Service Delivery Agreement for the Charity Commission

For further information, or to ask any questions, e-mail delivery-enquiries@major-service-delivery.gov.uk